Return, Exchange & Refund Policy

1. Returns Overview

At CLEVSHOP, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return subject to the conditions below.

Eligible Returns

Products may be returned if:

• The wrong item was delivered.
• The product arrived damaged.
• The item has a verified manufacturing defect.
• The item is unused, in its original condition, and in its original packaging.

Non-Returnable Items

The following items cannot be returned unless they are defective:

• Products damaged through misuse or accidental damage.
• Products with broken manufacturer seals.
• Items missing original accessories or packaging.
• Software, memory cards, and downloadable products once opened.
• Clearance, discounted, or specially ordered items unless defective.

2. Refunds

Once your returned item has been inspected and approved:

• Refunds will be processed using the original payment method where possible.
• If the original payment method is unavailable, an alternative refund method may be agreed upon.
• Approved refunds are typically processed within 5–10 business days.

Note: Shipping charges are non-refundable unless the return resulted from our error.

3. Exchanges

We gladly replace products that:

• Have manufacturing defects.
• Were damaged during delivery.
• Were incorrectly supplied.

Exchanges are subject to product availability.

4. How to Request a Return

Contact our customer support with:

• Your order number or store receipt reference.
• Product name.
• Description of the issue.
• Photos showing the problem (where applicable).

Our team will guide you through the return process.

5. Inspection

All returned products are inspected before a refund or replacement is approved. We reserve the right to reject returns that do not meet this policy.